For clients who are less experienced in user research, we’ll take you through a clear, end-to-end process that meets your learning objectives and translates into actions for your business.
In companies with existing, but constrained research resources, we can seamlessly step in to assist and provide you with high quality work quickly.
Condé Nast | Deliveroo | Tesco | Delos | Yunus Social Business | Mozilla | The Office Group | Ford | Ikea | Pathnostics
(Case studies below)
Here are some of the exploratory research questions we’ve worked on recently:
Off-the-shelf personas and experience maps rarely capture the unique dynamics of our clients’ audience.
We’ll build you frameworks that help explain our findings and provide a basis for future strategic thinking.
We love to bring our clients along for the ride, but appreciate that they’re often very busy juggling multiple projects.
We work with Slack summaries, highlight videos and other fun ways to bring the findings to life in manageable chunks.
We like to leave an insights resource behind that serves as a starting point for future questions.
We'll set you up with organised, anonymised and searchable data in whatever file system works best for you.
A 13-week, multi-method investigation into how online magazine content fits into shopping journeys.
A 13 week, five country exploration into food delivery payment experiences and friction.